“Direct mail can be very, very powerful. The key is what you send out. Last week, someone mailed me a message in a bottle. The message was about the company changes this business planned to instill in the new year, and the idea was so well put out that I called them immediately. Here’s the key: Send a more creative message to less people. It’s about quality, not quantity. ” ~ Joe Apfelbaum, Ajax Union
I like that you specifically mentioned art design and quality control. I get it, mail marketing design is hard sometimes, but nothing is going to make me less interested in your product than sloppy design. I won’t name names, but I get catalogs sent to my house by a major music retailer and those things are a NIGHTMARE to read. Product layouts that change from page to page, inconsistent use of pictures, it was just rough. I get not everyone has that Restoration Hardware/IKEA budget for catalogs (especially in an industry that doesn’t rely on them as much anymore, so maybe it’s not the fairest comparison) but a little more time and care will make me much more interested in whatever this year’s new Fender is.
A common example of permission marketing is a newsletter sent to an advertising firm's customers. Such newsletters inform customers of upcoming events or promotions, or new products. In this type of advertising, a company that wants to send a newsletter to their customers may ask them at the point of purchase if they would like to receive the newsletter.
The first is just common sense. Do you really think that hundreds of random people will be interested in what you are promoting? Probably not. Most will instantly delete the email, unsubscribe, or mark your email as spam. Plus, if you buy the list from a company that gathered the names in less-than-ethical ways, you risk being labeled a spammer. And if that happens, having a small database is the least of your worries.
Target Corp. inadvertently drew an early line in the sand between good data use and data use that was too personal for customer comfort. In 2012, Charles Duhigg reported in The New York Times that Target addressed a mailer, which featured coupons for cribs and baby clothes, to a high school girl. When her father complained to the company, yelling that his daughter was not pregnant, the company apologized; when the father called back a few days later, he was contrite. “It turns out there’s been some activities in my house I haven’t been completely aware of,” the father said, according to Duhigg. “She’s due in August. I owe you an apology.”
Perhaps you're a new company and don't have a customer base. Maybe you have a service you're sure that people will love... if only they heard about you. Whatever the reason, buying an email list seems like an easy, low cost way to grow your business. But, there are some serious consequences to purchasing. And there are real benefits to using an opt-in list!
Use personalization. Personalizing the content of your emails (depending on your segment from Chapter 3) will make it infinitely more relevant and valuable to them. Personalization is so much more than inserting your subscriber’s first name into the email. You need to tailor the actual content of the email to address their needs. For instance, an online retailer will find it much more valuable to read an email with the subject line, “How to build backlinks to your eCommerce store” than just a generic subject line, “How to build backlinks.”
We just started using MailChimp because it seems to be the only one that offers a free account for small or new users. The problem is that there are so many steps for a potential subscriber to go through with both double opt-in and recaptcha, that we are getting at best complaints to worst, plain nasty comments posted on our Facebook page. We don’t know how many would be subscribers we lost because of this.
Chaffey reminds us that digital marketing campaigns will normally include internet technologies like company websites, search engine marketing and e-mail marketing, as well as digital technologies such as interactive advertising. Digital media like online PR, sponsorships, social media marketing and offline communications-like direct mail or merchandise-are also essential to a successful digital marketing campaign. Ultimately, the purpose of digital marketing is to create marketing campaigns based in digital technologies in order to acquire new customers and keep loyal customers satisfied with company service.
To have success with your email blast marketing, it requires much more than putting some content together and sending it to a bunch of people. You need to have the right content and it needs to be sent to the right group of potential consumers. In addition to that, you also need to include the right elements in the newsletters to increase the chances of action on the part of the reader. With a little bit of effort and a thoughtful approach, just about any business can manage an effective eblast campaign.
Find things that encourage people to engage. By tracking the statistics on each of your emails, you'll be able to develop concise reports about what works and what doesn't for your target audience. Take note of the specific days and times for your highest open and conversion rates. Test different tones and subject lines and see what causes your audience to read the blast. Stick to the things that your consumer tends to favor or enjoy and avoid repeating aspects of emails that do poorly according to the stats.