Once your list is targeted, you need to spend an equally large portion of time coming up with a great deal – even if it means you might lose a bit of money on it. The underlying goal of any marketing campaign is to gain new customers, and it’s worth it to significantly reduce your profit margins to gain said customers. Once you have a surgically-honed list and an amazing offer, then you can spend some time on the design, copy, delivery methods, postage rates, date of delivery, size of the mailer…there are a lot of other options to consider, but following the 40/40/20 rule you can see how important audience and offer truly are.

Here are a few tips to help businesses avoid sending email campaigns that qualify as “blasts.” In doing so, you’ll also realize other benefits, including fewer people who unsubscribe from your email lists, fewer emails caught in spam filters, delivery rates that improve, and better overall email performance results that dramatically drive up sales. https://www.bkacontent.com/wp-content/uploads/2017/05/Email-Marketing-1024x646.jpg
Keep your list fresh and up-to-date – It’s an unfortunate fact of life that occasionally email addresses become invalid. People’s work email addresses change as they move between companies and others abandon old AOL and Compuserve email addresses in favor of modern platforms like Gmail. However, by focusing some of your time and energy on building your email list, you can fight list decay and ensure you have a growing list of people to receive and click-through on your email campaigns.
If someone didn't ask to hear from you yet, it doesn't mean they won't want to hear from you later. It's your job to prove to them -- through helpful content and valuable offers -- that they should stay up to date with your company via email. If you force your email content on anyone too early, even if you know in your bones they're a great fit for your products or services, you risk preemptively losing their trust and their future business.

An email marketing strategy is part of your overall marketing strategy and business plan. It helps you market your products and services with the use of the email channel with the best chances for making a profit and reaching your goals. That is because an effective email marketing strategy takes into consideration what your target customers are, their preferences and benefits they are looking for as well as your products services and industry and which email marketing messages are most effective.
If you’re serious about growing your business, building a healthy email list should be one of your top priorities. When it comes down to it, your list is one of the only online assets that you have 100% control over. Having a solid social media presence is absolutely essential (here’s why), but you’ll always be at the mercy of new and changing algorithms (think Facebook’s Edgerank). And achieving high search engine rankings is great too, but again, you’re at the mercy of changing algorithms and updates.

Per the U.S. Bureau of Labor Statistics, a bachelor's degree in marketing, statistics, business administration or a similar field is the common requirement to enter a career in marketing. If you'd like to specialize in e-marketing, you could complete a bachelor's program in this field. Certificate and master's degree programs in e-marketing are also available, if you have a different education background and now want to enter this field.
How do you find the sweet spot? The best way is to monitor statistics from your email blast software. See how many recipients open your emails, how many click a link, and how many unsubscribe. (Pay attention to the type of recipient, too, as your open rates for loyal customers will be different from new prospects.) Learn what works, make changes, and test again.
If your campaign includes emails to a large number of accounts that are either no longer active or have not been used for a long time, alarm bells start to ring. Email services want to see senders of bulk email campaigns make an effort to send only emails that will be seen by their recipients, since this is something spammers are unlikely to care about.
Marketers must first determine whether the goal is to retain customers or attract new ones, who their target audience is, and what they’re looking for. They then look to their budgets to determine which direct marketing strategy would work best for them, whether that be catalog, postcard, or email campaigns. Once they know the answers to these questions, they begin to build a strategic implementation plan.
Just like an ebook, a cheat sheet or guide is a very simple way to capture emails and generate more leads. In fact, if you’re familiar with DigitalMarketer you’ll know that they often promote this lead magnet over others. It’s actually performed so well for them it managed to generate 28,000 new leads for the business in its first month and a half.
Here are a few tips to help businesses avoid sending email campaigns that qualify as “blasts.” In doing so, you’ll also realize other benefits, including fewer people who unsubscribe from your email lists, fewer emails caught in spam filters, delivery rates that improve, and better overall email performance results that dramatically drive up sales.
Your email list, on the other hand, is yours, free and clear. Using your website and social media to attract visitors and followers, and then encouraging them to sign up for your email list gives you the opportunity to contact your prospects at any point in the future, with any kind of messaging you want; and you’re not bound by search engine rankings or social media algorithms.

This article is informative, but it does not offer distinguishing features between the services covered (other than mailchimp is free). You seemed to go to great lengths to say good things about each – although I’m sure each services has positive aspects. I would have benefited much more from a rating of some sort of the various features of each service, or at least the pros & cons of each.
Using Dr Dave Chaffey's approach, the digital marketing planning (DMP) has three main stages: Opportunity, Strategy and Action. He suggests that any business looking to implement a successful digital marketing strategy must structure their plan by looking at opportunity, strategy and action. This generic strategic approach often has phases of situation review, goal setting, strategy formulation, resource allocation and monitoring.[60]

Your customers, prospects, and partners are the lifeblood of of your business. You need to build your marketing strategy around them. Step 1 of marketing is understanding what your customers want, which can be challenging when you’re dealing with such a diverse audience. This chapter will walk you through (1) the process of building personal connections at scale and (2) crafting customer value propositions that funnel back to ROI for your company.
This guide is designed for you to read cover-to-cover. Each new chapter builds upon the previous one. A core idea that we want to reinforce is that marketing should be evaluated holistically. What you need to do is this in terms of growth frameworks and systems as opposed to campaigns. Reading this guide from start to finish will help you connect the many moving parts of marketing to your big-picture goal, which is ROI.
To build a maling list, marketers collect information about clients and potential customers through in-house research. Many stores offer a substantial percentage off a first purchase when consumers apply for a credit card in the store, or when they opt-in to an email list. Other organizations and companies might set up a booth at a fair or conference, offering a chance to win an iPad when customers sign up for their newsletters and mailings.
Affiliate marketing - Affiliate marketing is perceived to not be considered a safe, reliable and easy means of marketing through online platform. This is due to a lack of reliability in terms of affiliates that can produce the demanded number of new customers. As a result of this risk and bad affiliates it leaves the brand prone to exploitation in terms of claiming commission that isn’t honestly acquired. Legal means may offer some protection against this, yet there are limitations in recovering any losses or investment. Despite this, affiliate marketing allows the brand to market towards smaller publishers, and websites with smaller traffic. Brands that choose to use this marketing often should beware of such risks involved and look to associate with affiliates in which rules are laid down between the parties involved to assure and minimize the risk involved.[47]
Within the past decade there has been a podcasting revolution going on, with the number of Americans who listen to podcasts doubling in seven years. Maybe it’s because they’re just so convenient and so much easier to consume, or maybe it’s because the format is just somehow perfect for storytelling. Whatever it is, podcasting is here to stay and is one of the most engaging forms of media out there.
Sometimes this just means cashing in on some old favors, other times it means we’ll share one of their lead magnets on our account too. Sometimes we’ll work out a deal where we’ll do five caption shoutouts of their account in return for them sharing just one of our lead magnets or something similar. If necessary, sometimes we’ll even pay money to have them share one of our promotional posts.
In a typical email marketing scenario, an organization builds an email list to reach or inform established and prospective customers. An email list may be complemented by a marketing database that allows for customization, data mining, precise targeting or other purposes. However, ubiquitous and unsolicited email, also known as spam, has made it difficult for ethical email marketers. Most email and Internet service providers (ISP) have significant filters to block spam, so getting legitimate messages across is easier said than done. Given this, email marketing has evolved into a specialized niche in digital marketing.
As digital marketing continues to grow and develop, brands take great advantage of using technology and the Internet as a successful way to communicate with its clients and allows them to increase the reach of who they can interact with and how they go about doing so,.[2] There are however disadvantages that are not commonly looked into due to how much a business relies on it. It is important for marketers to take into consideration both advantages and disadvantages of digital marketing when considering their marketing strategy and business goals.
E-customers' most serious concern is security and privacy, followed by price, delivery cost, return policy, customer service, site design, navigation, one-click shopping, and personalization. E-marketers must assure customers that their sites use cybercrime-proof systems to protect ecustomer information and clearly display the security/privacy statement on their sites. Competitive prices, discounts, e-coupons, free delivery, and standard return policies motivate initial online purchases and repeat purchases. Nevertheless, requiring too many mouse clicks for navigating on a site, a lack of easily accessible help, technical difficulties, and requesting too much customer information for purchasing goods often causes shoppers to abandon their online shopping carts before reaching the checkout.
Direct mail is a type  of direct marketing in which businesses send letters, postcards or other promotional materials to past, current or potential customers or clients. Direct mail campaigns may be targeted to either a consumer or business or both.  In many cases, the mailing is directed to a target demographic (i.e. home owners) or geographic market (i.e. a specific neighborhood). In most cases, it's mass or bulk mailing, but you can send direct mail in smaller quantities as well.
This is a process described by Seth Godin known as permission marketing. The core concept of this idea is that you never market to someone that doesn’t want it, you first have to ask them for their permission. When someone signs up to your email not only do they become a warm lead but they give you their permission to send them offers and to market to them.
As emails and advertorials pile up in your subscribers’ inbox you really need to make sure you optimize your sending time. A few months back we created a super-detailed list of email marketing best practices. As a part of that we run a huge data analysis on when is the best day to send an email blast.  As it turns out Thursday morning is the optimal time for the average sender. But hey – you need to make sure what works for you and your audience.
Using Dr Dave Chaffey's approach, the digital marketing planning (DMP) has three main stages: Opportunity, Strategy and Action. He suggests that any business looking to implement a successful digital marketing strategy must structure their plan by looking at opportunity, strategy and action. This generic strategic approach often has phases of situation review, goal setting, strategy formulation, resource allocation and monitoring.[60]
Great article here. Pls. I’m a little bit confused. All I just need is a vendor that has a Landing page feature, allows for autoresponder, allows for promotion of genuine mlm and affiliate business, and cost effective for beginner. I tried Mailchimp but got suspended just within two weeks with them, and the customer care pretty bad and arrogant. Please advice

This ties into the second 40 of the 40/40/20 rule – now you’re probably beginning to see why that was listed up front and why it’s universally considered the gold standard when it comes to direct mail marketing guidelines. With other forms of advertisements or marketing, it is perfectly acceptable to only go after impressions – a billboard in a highly-trafficked area or a TV spot that is more of a teaser in nature can sometimes go a long way toward educating the public of your existence, which is the first step in getting them to engage. With direct mailings however, you might as well be printing cash to send out to people if you don’t have a compelling call to action to give people. 

But before any of you young guns scoff and discount the idea of a mail marketing campaign, you might want to read through this blog entry. Direct mail, while certainly a dinosaur in the world of marketing, can still be a powerful weapon in your arsenal – if it’s done correctly and intelligently, of course. We’ll lay out a few broad tips for you to consider if carrying out a direct mail campaign. While we would still urge the majority of business owners toward a more electronic/Internet based marketing strategy, you can still get solid results from direct mail. 

Outlook’s Contact Group option can make blasts quicker and more accurate. You create a list by clicking the “People” link, then clicking the “Actions” menu. Choose “New Contact Group,” type a name for the group such as “Customers,” and click “Select Members” to pick and choose the people who should be in your group. Click “Save & Close” when the Contact Group setup is complete.
The first part of the definition illustrates the range of access platforms and communications tools that form the online channels which e-marketers use to build and develop relationships with customers. The access platforms or hardware include PCs, mobile phones and interactive digital TV (IPTV) and these deliver content and enable interaction through different online communication tools such as organisation web sites, portals, search engines, blogs , e-mail, instant messaging and text messaging. Some also include traditional voice telephone as part of digital marketing.
Here are some of the most interesting email marketing stats around. The Radicati Group says we’ll send and receive around 281 billion emails this year. According to Adestra, 78% of teens use email. Statista reports that 85% of US adults use email. Consumers like getting emails from the brands they love. But email senders have to respect the inbox. Email too often, or include the wrong content, and Litmus says some people will report your email as spam instead of unsubscribing.
There are plenty of guides to marketing. From textbooks to online video tutorials, you can really take your pick. But, we felt that there was something missing — a guide that really starts at the beginning to equip already-intelligent professionals with a healthy balance of strategic and tactical advice. The Beginner’s Guide to Online Marketing closes that gap.
Direct Mail Printing and Addressing: Depending on which printer -- online or local -- that you work with, costs will vary. There are also other variables that will impact cost, including size of your direct mail piece, as will your use of color vs. black & white, type of paper used, whether your marketing list will need to be cleaned up, and other caveats.
The recipient of your email blast is unlikely to commit a lot of time to reading what you send. If you keep the content short, make it easy to scan and easy for them to digest, it will be a much better value for both of you. Aim the content toward providing the reader with enough info to get them interested and then encourage them to follow the links to learn more.

Your social media strategy is more than just a Facebook profile or Twitter feed. When executed correctly, social media is a powerful customer engagement engine and web traffic driver. It’s easy to get sucked into the hype and create profiles on every single social site. This is the wrong approach. What you should do instead is to focus on a few key channels where your brand is most likely to reach key customers and prospects. This chapter will teach you how to make that judgment call.
Understanding Mobiles: Understanding mobile devices is a significant aspect of digital marketing because smartphones and tablets are now responsible for 64% of the time US consumers are online (Whiteside, 2016).[42] Apps provide a big opportunity as well as challenge for the marketers because firstly the app needs to be downloaded and secondly the person needs to actually use it. This may be difficult as ‘half the time spent on smartphone apps occurs on the individuals single most used app, and almost 85% of their time on the top four rated apps’ (Whiteside, 2016).[42] Mobile advertising can assist in achieving a variety of commercial objectives and it is effective due to taking over the entire screen, and voice or status is likely to be considered highly; although the message must not be seen or thought of as intrusive (Whiteside, 2016).[42] Disadvantages of digital media used on mobile devices also include limited creative capabilities, and reach. Although there are many positive aspects including the users entitlement to select product information, digital media creating a flexible message platform and there is potential for direct selling (Belch & Belch, 2012).[44]
The books I've written have actually had three different titles, updated to move with the times. My first text book was titled: Internet Marketing: Strategy, Implementation and Practice. I then created E-business E-commerce Management and, with PR Smith, E-marketing Excellence, for professionals a couple of years later. Then, much later, the names switched and in 2012 we renamed the Internet Marketing book to Digital Marketing with the others becoming Digital Business and Digital Marketing Excellence.  About time too, since I was involved in developing the syllabus as an examiner for the first IDM Diploma in Digital Marketing back in 2004-5 when the term was hardly used at all - so it's been great to see 'Digital Marketing' adopted as the 'de facto' term, when I was first involved in defining it with the IDM students in 2004!
Create your mailing. The success of direct mail requires designing a compelling mailer. To do that, you need to understand copywriting. It's not enough to tell people about your business. Instead you need to entice them by speaking to their needs and offering to be the solution to their problems. You are allowed to put text on an envelope, so don't forget to put a message that entices people to open your letter.
As digital marketing continues to grow and develop, brands take great advantage of using technology and the Internet as a successful way to communicate with its clients and allows them to increase the reach of who they can interact with and how they go about doing so,.[2] There are however disadvantages that are not commonly looked into due to how much a business relies on it. It is important for marketers to take into consideration both advantages and disadvantages of digital marketing when considering their marketing strategy and business goals.

Promotional emails are one of the most economical ways for any business to connect with customers. Research shows a message is five times more likely to be seen through email than on social media like Facebook or Twitter. That’s why musicians use email marketing software to share their performance schedule with their fans, non-profits use it to get donations and photographers use it to promote their portrait services. It just works.
Today we’re all about social media marketing, search engine optimization, and whatever other buzzword you can think of. But the truth is, there is no other channel that will give you a better return on investment than email. According to Adobe, for every $1 spent on email, the average ROI is $40. That’s almost double the return of SEO, the second-highest channel.
As mentioned before, the type of email campaign you send depends entirely on your goals with email. If you’re looking to drive direct sales then sending marketing offer and announcement campaigns are going to return the best results, however if you are simply looking to keep your existing customers up-to-date on the latest projects, products or developments at your company, then sending a regular newsletter is going to be the best way to achieve that.
When you send messages to a purchased email list, you don’t have explicit opt-in to be emailing those subscribers. Explicit opt-in — meaning subscribers actively and knowingly gave you permission to email them (i.e. filling out a sign up form on your website) — is required for a quality list, says AWeber’s Best Practices Manager, Josh Smith. “If you don’t have explicit opt-in, you are bound to have problems,” he explains.
Use it as a lead magnet/free mini course. You can also use an autoresponder as a lead magnet to attract new subscribers to your email list. This is commonly done in the form of a free “mini course”, or a free “challenge”, which promises to deliver a series of emails containing lessons (or other valuable information) over the course of several days or weeks. There is a high perceived value with a mini course or a challenge like this, which makes it a very effective lead magnet.
Basic text-based email editors to fully designed HTML or JavaScript templates are just some of the features these packages can provide businesses. You can manage your contacts by simply keeping a list of names and email addresses or you can create a complex database full of subscribers segmented by demographic slices and engagement levels. Which method you choose really just depends on how much of your budget you're willing to allocate towards the email marketing software that can give your company the features it needs.

Just an Idea as a facebook/social friends request is slightly different than a push to read my spam email and less intrusive. the prospect has the choice and through this decision you can pretty much ascertain they are looking for what you are offering or interested in the targeted keywords your profile centres around- when you are friends start a conversation and follow up.
People read and subscribe to newsletters because they feel like there is something that they are getting from the content. If you overload an eblast with pitches to sell products and links to affiliate sites, the reader is going to tune out. Inform the reader and get them to your site by engaging them with a topic that relates to the product or service. Check out these golden rules for email blasts for more information on how to keep your readers happy.
Companies considering the use of an email marketing program must make sure that their program does not violate spam laws such as the United States' Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM),[9] the European Privacy and Electronic Communications Regulations 2003, or their Internet service provider's acceptable use policy.
You have to realize, whether you are a business with a physical presence or work completely online, marketing in the internet is something you have to work with and put to your advantage. This would mean that you could reach millions of people around the world. It is unsurprising, then, that businesses have been moving more and more of their marketing resources online.
To have success with your email blast marketing, it requires much more than putting some content together and sending it to a bunch of people. You need to have the right content and it needs to be sent to the right group of potential consumers. In addition to that, you also need to include the right elements in the newsletters to increase the chances of action on the part of the reader. With a little bit of effort and a thoughtful approach, just about any business can manage an effective eblast campaign.
There are organizations called blacklists like Spamhaus as well as other filtering organizations like Cloudmark and Brightmail. Email clients like Yahoo and Gmail and Hotmail rely on them to help block spam (yay!). These blacklists leave spam traps or honeypots for shady list sellers to collect. Then, if one of those email addresses ends up in your purchased list, you're in big trouble! It's like having bad credit - it can take a long time and a lot of hard work to rebuild trust with blacklists and until you do, you'll have poor delivery results even if you've stopped using the purchased email list.
To cease opportunity, the firm should summarize their current customers' personas and purchase journey from this they are able to deduce their digital marketing capability. This means they need to form a clear picture of where they are currently and how many resources they can allocate for their digital marketing strategy i.e. labour, time etc. By summarizing the purchase journey, they can also recognise gaps and growth for future marketing opportunities that will either meet objectives or propose new objectives and increase profit.
Nathan, it’s a great write up,no doubt about that.But I would be more willing to learn or see your progresssion from none to an established brand. For example, you said you had worked with affiliates. But it’s not easy for a new brand to work with top affiliates. So what you did to build relationships with them? Lastly, time frame and monetary costs can be discussed as well 🙂
Project conversion metrics. The general rule of thumb is that the smaller and more targeted your list, the more you can spend per piece. It’s better to make a strong impression to a few than to make a weak impression to many. Know your cost per unit, and project a conversion rate, so you can estimate whether your campaign will have a positive ROI before running it.
You don’t even have to think you’re a spammer to feel bad. Many of us feel bad just for sending too many emails. Often solopreneurs are downright terrified of sending an email update to their subscribers. They say they don’t know what to say, but I think it’s that they’re afraid, somehow, that they’re bothering their subscribers. They aren’t sure they deserve to be in their inboxes, even if those same people signed up for their emails (through a double opt-in process, of course).
Basic text-based email editors to fully designed HTML or JavaScript templates are just some of the features these packages can provide businesses. You can manage your contacts by simply keeping a list of names and email addresses or you can create a complex database full of subscribers segmented by demographic slices and engagement levels. Which method you choose really just depends on how much of your budget you're willing to allocate towards the email marketing software that can give your company the features it needs.

When you send messages to a purchased email list, you don’t have explicit opt-in to be emailing those subscribers. Explicit opt-in — meaning subscribers actively and knowingly gave you permission to email them (i.e. filling out a sign up form on your website) — is required for a quality list, says AWeber’s Best Practices Manager, Josh Smith. “If you don’t have explicit opt-in, you are bound to have problems,” he explains.
Why does email list segmentation matter? We know that beyond relevancy, list segmentation is important from a revenue perspective. Data from the DMA indicates that segmented and targeted emails generate 58% of all email revenue. On top of this, our research found that marketers who used segmented campaigns noted as much as a 76% increase in revenue–and more than 76% of marketers say basic segmentation is part of their email marketing strategy.

Market researchers usually have at least a bachelor’s degree in market research, statistics, sociology or other related field. Some researchers, particularly those with companies dedicated to market research and in larger corporations, have a master’s degree. Market researchers who take advantage of internships, either during or immediately after college, will also gain valuable hands-on experience they can use in the future.
You just rock with this post Jonathan. Really a great and wonderful article with great list building ideas. As a digital marketing guy I also found that e-mail marketing works better than any other digital marketing tool. Because subscription list gives a chance to convert more leads with a little effort. Thanks again for this informative article bro, It will help many newbies to learn Effective List Building Techniques. Jitender Sharma
You could use your Hotmail, Gmail or Yahoo accounts, but if you need something professional and fool-proof and want to avoid being labeled a spammer, it’s a far better idea to use an email blast program provided by a professional email marketing company such as Benchmark Email. Benchmark’s partnerships with elite consortiums like The Email Sender & Provider Coalition (EPSC) and leading delivery experts like Return Path give you the best chance of reaching a prospect’s inbox, which is a major challenge in email blast marketing. Benchmark Email even has built-in data merging features, which allow you to import contact information from different databases so you don’t need to re-enter long email lists. Besides this, you can also customize your mails in easy-to-use HTML editors before sending them to your customers and prospects.
Using an omni-channel strategy is becoming increasingly important for enterprises who must adapt to the changing expectations of consumers who want ever-more sophisticated offerings throughout the purchasing journey. Retailers are increasingly focusing on their online presence, including online shops that operate alongside existing store-based outlets. The "endless aisle" within the retail space can lead consumers to purchase products online that fit their needs while retailers do not have to carry the inventory within the physical location of the store. Solely Internet-based retailers are also entering the market; some are establishing corresponding store-based outlets to provide personal services, professional help, and tangible experiences with their products.[24] http://www.clickalchemy.com/assets/images/email-marketing-flow-img.png
Use it to make sales on autopilot. Creating a sales funnel out of an email autoresponder sequence is a widely adopted strategy used by information marketers, but it can also be used by software companies, eCommerce businesses and service providers. For example, it could consist of a series of educational videos, a sales video and follow-ups to sell your information products. Or, you could create a sequence of free educational emails, and then invite them to a live or recorded webinar where you make an offer. For eCommerce businesses, your sales sequence could include promo offers for products your subscriber has just viewed on your website.

Presentation is everything, or so they say. With this old adage in mind, we’ve compiled our best tips for anyone who wants to send emails that subscribers click into a handy email design guide. We cover each facet of design: content, templates, identity, color, images, layout, fonts, and calls to action. Design is as much science as it is art, and we take the guesswork out of what can seem like the most challenging part of sending good emails.
developing a planned approach to reach and migrate customers to online services through e-communications and traditional communications. Retention is achieved through improving our customer knowledge (of their profiles,behaviour, value and loyalty drivers), then delivering integrated, targeted communications and online services that match their individual needs".
You want to have a single purpose for your direct mail piece. Often times the goal of a direct mail campaign is to get the recipient to buy a product or use a service. Other goals can be to send people to your website, get people to enter a contest, or let people know about an upcoming event. Knowing your goal will help you formulate what you want the direct mail piece to say. You also need to consider what the recipient stands to gain from the letter.
As a marketing strategy the email blast is divisive, to put it mildly. In fact, it’s somewhat akin to using cilantro in your cooking: either you love it or you hate it (and if you hate it, you really hate it). Some marketers have written off the email blast completely as an outdated strategy, some swear by it, and others find it cringe-worthy but still use it because it gets results.
This is not a recommended email marketing practice any more. The most successful email marketers segment their lists. The cutting-edge marketers are using things like dynamic content to take personalization even further. But even beginner email marketers can add a subscriber’s name to subject lines. Even that has been shown to give a nice lift when used appropriately.
Your social media strategy is more than just a Facebook profile or Twitter feed. When executed correctly, social media is a powerful customer engagement engine and web traffic driver. It’s easy to get sucked into the hype and create profiles on every single social site. This is the wrong approach. What you should do instead is to focus on a few key channels where your brand is most likely to reach key customers and prospects. This chapter will teach you how to make that judgment call.
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