An electronic mailing list or email list is a special use of email that allows for widespread distribution of information to many Internet users. It is similar to a traditional mailing list – a list of names and addresses – as might be kept by an organization for sending publications to its members or customers, but typically refers to four things:
Though consumers can become ad-blind, there is a significant return on direct mail marketing. The key is to target the correct demographic (See also Targeted Marketing). Lists of names and addresses can be purchased from third-party companies, which are able to narrow down potential consumers by income, gender, credit limit, purchasing history, parental status and age of children, marital status, education, and geography.
A standard industry term used in email marketing to describe the act of "blasting" a message out to a group of hundreds or thousands of people simultaneously, similar to the act of "blasting" a verbal message out with a loud speaker. Typically used to differentiate between two-way email interactions (where a customer emails a question and the company responds), and one-way bulk email interactions (such as newsletters or promotions).
In practice, Internet marketing will include the use of a company web site in conjunction with online promotional techniques described in Chapter 8 of the book such as search engine marketing, interactive advertising, e-mail marketing and partnership arrangements (affiliate marketing) with other web sites. Some businesses who "want to be top in Google", simply consider Internet marketing to simply equate to Search Engine Marketing, but while this is important this scope is too narrow to take full advantage of digital media.
E-customers' most serious concern is security and privacy, followed by price, delivery cost, return policy, customer service, site design, navigation, one-click shopping, and personalization. E-marketers must assure customers that their sites use cybercrime-proof systems to protect ecustomer information and clearly display the security/privacy statement on their sites. Competitive prices, discounts, e-coupons, free delivery, and standard return policies motivate initial online purchases and repeat purchases. Nevertheless, requiring too many mouse clicks for navigating on a site, a lack of easily accessible help, technical difficulties, and requesting too much customer information for purchasing goods often causes shoppers to abandon their online shopping carts before reaching the checkout.
Much of this increase can be attributed to the ability to couple physical mail pieces with mobile and online marketing efforts, resulting in a sound multichannel marketing program. Think of how many pieces of mail you've seen recently sporting QR codes, URLs to social media sites, and SMS short codes. Mail affords marketers greater reach, allows more information to be communicated than most online advertising efforts, and gives buyers the opportunity to respond to a call to action in the way that they want, on their own time.
Ensure that your email meets spam guidelines. The CAN-SPAM Act are laws that govern how you can craft emails. To stay compliant with the act, there are several things you must include and things you must avoid doing to ensure that your emails aren't considered spam. For one, there must be an unsubscribe button somewhere in the email so that people can opt out of receiving them. Another rule is that recipients must know who they are receiving the email from, so include an accurate header or reply address where they can point their concerns or comments.
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Use personalization. Personalizing the content of your emails (depending on your segment from Chapter 3) will make it infinitely more relevant and valuable to them. Personalization is so much more than inserting your subscriber’s first name into the email. You need to tailor the actual content of the email to address their needs. For instance, an online retailer will find it much more valuable to read an email with the subject line, “How to build backlinks to your eCommerce store” than just a generic subject line, “How to build backlinks.”
The last step in completing a successful direct mail campaign is measuring success. While noticing that sales increased during the time you were running the campaign, or that many people used the coupon code that was on your postcard provides a good thumb in the air estimate, it’s important to get a better grasp on how much revenue came directly from sending direct mail.
In the 2000s, with more and more Internet users and the birth of iPhone, customers started searching products and making decisions about their needs online first, instead of consulting a salesperson, which created a new problem for the marketing department of a company. In addition, a survey in 2000 in the United Kingdom found that most retailers had not registered their own domain address.These problems made marketers find the digital ways for market development.
Save any new documentation as a PDF for download, and require that individuals enter their names and email addresses in order to access it. The value of the information you are offering is directly proportional to the amount of personal data your customers are willing to provide, so make sure the tradeoff is fair. A highly anticipated white paper or report can garner a high number of new email subscribers who are openly expressing interest in your brand, so don’t leave this opportunity unaddressed.
The call to action doesn’t have to be a sale or discount – it could be advertising a contest or promotion, or incentivizing people to conduct an online survey. Regardless of the nature of the call to action, there must at least BE a call to action. Direct mailing is most certainly not the avenue to send out a blank postcard or flyer that simply informs people of your presence – it’s too expensive, too time consuming, and too hard to efficiently track metrics to garner simple impressions.